Refund policy

EXCHANGES & STORE CREDIT

Our policy is effective for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being exchanged. We do not accept product exchanges on bath and body products, including perfume oils due to the personal nature of these products.

Candles purchased online may be returned to the shop via the shipping expense of the client and a shop credit will be issued upon the delivery of the return to us.

WE ARE NOT RESPONSIBLE FOR ANY DUTY OR ADDITIONAL CHARGES ON INTERNATIONALLY SHIPPED ORDERS

IF YOU ENTER YOUR SHIPPING INFORMATION INCORRECTLY, AND THE PACKAGE IS RETURNED TO US, YOU ARE ELIGIBLE FOR A REFUND ON THE PRODUCTS IN THE ORDER OR YOU CAN CORRECT THE SHIPPING ADDRESS AND PAY THE ADDITIONAL SHIPPING TO HAVE THE ORDER MAILED TO YOU AGAIN. 
WE ARE NOT RESPONSIBLE FOR YOU ENTERING YOUR SHIPPING INFORMATION INCORRECTLY AND WONT BE RESPONSIBLE FOR ADDITIONAL SHIPPING CHARGES.

Additional non-returnable items:
Gift cards

To complete your echange, we require a receipt or proof of purchase.

Sale items (if applicable) 
Only regular priced items may be exchanged / shop credit offered, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@wickwitch.com and send your item to: WICK WITCH, 108 St. Lawrence Street, 519,  Merrickville, Ontario CA K0G1N0.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 108 St. Lawrence Street Merrickville Ontario CA K0G1N0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.